Enterprise agents that finish the job.
Orchestrate is the durable, identity-governed runtime for multi-agent work — built for processes that fork in parallel, pause for people, survive failure, and prove who did what, on whose behalf, across every system they touch.
Copilots answer questions. Real work runs for days.
Once agents move from conversation to execution, the hard question is no longer “can the model reason?” It becomes: will the work survive, can every action be attributed, and can it cross the enterprise without surrendering control?
Survive
Long-running work pauses and resumes from durable checkpoints through restarts, rate limits, and multi-day approvals.
Act safely
Every side-effecting call preserves delegated identity and receives only the authority required for that step.
RFC 8693 act-chain · per-step downscope
Span the enterprise
One governed run can cross ERP, ITSM, custom APIs, assistants, and humans without requiring a new semantic layer first.
Cross-estate · governed egressOne AP exception. Three
days. One continuous run.
This is the runtime pattern already illustrated in the current Orchestrate experience: parallel specialist work, a judged join, a durable human hold, governed egress, and a callback with lineage.
Business event starts the run
Named-user context enters with the delegation.
Specialists run in parallel
Extraction, matching, compliance, enrichment.
Critical path decides release
Optional degradation can return PARTIAL instead of crashing the run.
Human approval · 41h
State remains durable; no rerun or babysitting required.
Write through governed egress
Policy check, destination, identity, downscope, audit.
Return with lineage
Actors, hops, policy decisions, and result travel together.
From delegation to auditable callback.
The same governed lifecycle applies whether a run finishes in ninety seconds or waits days for a decision.
Delegate
Trigger from a business event, API call, or enterprise assistant over A2A, carrying named-user context from the first hop.
Plan & fork
Spawn specialist workers in parallel from a typed capability catalog with versioned output schemas.
Join with judgment
Release on ALL, MAJORITY, CRITICAL_PATH, or TIMEBOXED semantics instead of waiting blindly.
Pause for people
Human gates become first-class steps that can hold for an hour or a week and resume from the same checkpoint.
Act through one boundary
Writes pass policy, destination resolution, delegated identity, per-step scope, and audit emission before reaching backends.
Call back with lineage
Return the result together with the actor chain and governance telemetry your enterprise can inspect.
Every action answers: who, for whom, at what depth.
Traditional IAM was built for humans and applications. Agents are autonomous actors that can reason, invoke tools, and delegate. Orchestrate makes their identity a runtime guarantee.
Act-chain on every call
Preserve user → orchestrator → worker → system attribution across every side-effecting request.
Per-step downscope
Workers receive narrow grants for their step, not the user's standing permissions or long-lived service credentials.
Token-blind agents
Planners and workers never need to hold credentials, reducing what prompt injection can redirect.
Audit lineage emitted
Policy decisions and writes flow into your governance plane rather than disappearing inside the runtime.
act-chain · run ap_invoice_7841
maria.chen@corp
named principal
orchestrator
acting for maria.chen
worker:matcher
depth 2 · read-only
erp.supplier-invoice
write · audited
Start from the SOP you already have.
You should not have to hand-code an agent graph to reach a governed runtime. A structured intake turns an existing operating procedure into workers, schemas, joins, and approval gates.
Bring an SOP or API spec
Capture actors, decisions, systems, exceptions, and escalation rules.
Compile the solution
Generate worker templates, typed outputs, join structures, and human gates as a versioned package.
Deploy on Orchestrate
Run with durability and identity guarantees from day one, independent of the business domain.
Start with work that breaks
ordinary automation.
The best candidates are cross-system, long-running, exception-heavy, and consequential enough to need human judgment and auditable action.
Touchless AP Invoicing
Durable exception resolution across ERP, supplier communications, compliance checks, approval gates, and final posting.
Market & Competitive Intelligence
Parallel retrieval from live sources with judged joins and divergence detection that surfaces contradictions rather than averaging them away.
Incident & Exception Ops
Long-running triage across ITSM, observability, and business systems that can pause for operators and resume with state intact.
Extend SAP Joule into durable cross-estate execution.
Joule can remain the conversational and authoring surface while Orchestrate handles long-running work delegated over A2A, including governed action across SAP and non-SAP systems.
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Delegation over A2A with asynchronous completion.
Deployment on SAP BTP / Kyma with governed egress to SAP backends.
Named-user context preserved through delegation and emitted as audit lineage.
Same runtime pattern can extend across ServiceNow, Salesforce, custom APIs, and on-prem systems.
This section describes the integration architecture presented in the current homepage. Any partner endorsement, certification, or formal SAP relationship should be stated separately only when supported.
delegation flow
SAP Joule
conversation · authoring
Aizen Orchestrate
durable execution · HITL
SAP + non-SAP systems
governed egress
Governance plane
inventory · telemetry · audit
A proven AI platform underneath a new runtime category.
These existing customer references validate Aizen's broader enterprise AI platform experience. Orchestrate-specific production references should be added here as they become publishable.
“Aizen's real-time AI platform revolutionized our data center cooling management. With seamless IoT and BMS integration, we've automated optimization, reduced energy costs, and ensured compliance — all without piecing together multiple solutions.”
Vijay Bellam
“It would have taken us months and two to three engineers. Instead, Aizen enabled a single data analyst to create a solution in hours.”
Chief Architect
“Aizen's end-to-end AI platform has been a game-changer, enabling us to rapidly prototype and deploy solutions.”
Vijay Bellam
V4 deliberately separates broader Aizen platform proof from Orchestrate-specific proof to avoid over-claiming what the current source does not establish.
Orchestrate runs on the full-stack Aizen platform.
Keep the depth — data, models, agents, infrastructure — without making the homepage compete with four product categories at once.
Bring one process your current automation can't reliably finish.
An approval-heavy workflow. A cross-system exception queue. A run that needs to survive hours or days. That's the demo.
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