Investigate across telemetry, CMDB, ticketing and infrastructure systems; fork specialists in parallel, pause for an operator, and resume from durable state.
Root cause rarely lives in one system. It is assembled from telemetry, a CMDB relationship, a recent change record, and a ticket history and the engineer doing the assembling is switching consoles under time pressure.
Running those lookups one after another is too slow; running them in parallel means something has to hold the partial findings, reconcile contradictions, and know when a human has to make the call.
Orchestrate runs the whole exception as a single durable workflow. Extraction and matching agents do the reading and reconciliation, deterministic rules decide what counts as an exception and what may be auto-cleared, and the run pauses for a supplier reply or an approver without losing its place.
Escalation thresholds and remediation limits stay deterministic. When the workflow hits an operator gate it pauses and holds the entire investigation in durable state, so the engineer who picks it up inherits the context rather than rebuilding it.
Each finding keeps its provenance: which system was queried, when, and what it returned so a root-cause claim can be re-examined rather than taken on faith.
Long investigations survive restarts and shift changes. A run paused overnight resumes with its evidence, its partial conclusions, and its actor history intact.
A resolved or escalated incident with an assembled evidence trail what was checked, what it showed, who approved the remediation, and what changed as a result.
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